Postage, Returns Policy & Frequently Asked Questions
Delivery Information, Payment & Returns
💕 FREE POST WORLD WIDE 💕
All our Aussie Hand Made Signs are sent WORLD WIDE FOR FREE
All Lines include FREE POST Australia Wide
Homewares & gifts are not available for our lovely international customers.
We use Australia Post's or Sendles (Fastways & Couriers Please) tracked parcel system for a secure and reliable service on most items. If you aren't home when the Courier Driver or Australia Post attempt to deliver, they will look for a safe place to leave the item and take a photo of the parcel as proof that it was delivered safely. If they can't see a safe place to leave your parcel, they will leave a card with contact details to arrange collection / delivery.
Please ensure your address is correct when purchasing as we will not take any responsibility for incorrectly supplied address.
All our prices include Free Post however at times there may be additional charges if the item is large or heavy but this information is on the listings and we can provide a quote for additional charges. Please select Tracking for $4.00 if you would like your Sign order with tracking.
We sell all our Hand Made signs World Wide however not all Homewares & Gifts are available internationally. If you would like a quote on any of our lines please send us an email with the lines your interested in or visit our ebay store where you will find international post options.
International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
Expected Delivery Times
Should you require your items by a certain date please contact us so we can ensure your items are received on time.
We offer Express Post on all orders for $8 - Simply select this option at checkout
For an additional cost we can offer Express Post on most lines & also priority mail
(contact us if you would like these options)
You can order though our Website, eBay & Etsy Stores or Facebook Page.
If you would like to speak to someone your welcome to phone or text your questions to:
0414 188 118
10% Discount is offered on all orders $100 or more by typing $100DIS when ordering this is an ongoing offer.
Check our Facebook Page or Sign up using your email address for any current discounts, deals and offers.
We accept Credit Cards, Bank Deposits, AfterPay, PayPal & Cheque paymentsPay Pal What is PayPal? PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method. HOW DO I SIGN UP FOR PAYPAL? You can sign up for a PayPal account on PayPal's website. WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY PAYPAL ACCOUNT? Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly. WHEN WILL MY PAYMENT BE DEDUCTED FROM MY PAYPAL ACCOUNT? Payment will be deducted from your PayPal account immediately after checkout.
AfterPay - WHAT IS AFTERPAY? Afterpay is a payment plan that allows you to buy what you want today, receive it right away and pay it off over four fortnightly interest-free instalments. WHAT ARE THE BENEFITS OF AFTERPAY? Instant approval online No sign-up fee or interest All orders shipped right away Repayment in 4 fortnightly instalments HOW DO I USE AFTERPAY? Add items to your cart and checkout as normal. Select Afterpay as your payment method. Review and place the order – you will be redirected to the Afterpay website. Register or login to your Afterpay account. Verify your details and confirm. Once approved, we will dispatch your order WHAT DO I NEED? A Visa or MasterCard credit or debit card To be over 18 years of age An Australian residential address. All new Afterpay customers are required to make their first payment at the time of purchase. For all other orders, payments will be made fortnightly and your payment schedule will be shown to you by Afterpay prior to confirming your purchase If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.
For more information please refer to Afterpay website - www.afterpay.com.au
Reviews & Feedback
Please contact us! We love to receive feedback and see what you have done with our products, you can leave us feedback though our eBay store, etsy store, send us an email or post to our Facebook page.
At The Renmy Store we understand sometimes you change your mind or decide you don't like the item once its arrived and that's ok! We want you to be happy with your purchase so we ask that you contact us with any issues straight away.
An Exchange or Refund can be offered within 30 days from your purchase as long as the item is returned to us in original condition and packaging. You will also be required to pay for the return postage costs.
Note: There are absolutely no returns if you change of mind or don't like our Custom Made lines.
Damaged or Incorrect Items
We take great pride in our items and packaging, so if we have made a mistake or you have received a damaged item, we are truly sorry and will do everything we can to fix the issue. Please send an email to email@example.com within 3 days of receiving the item with photos, detailed description of any issue including the packaging so we can take care of the issue ASAP.