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Postage & Frequently Asked Questions

Postage and Delivery Information

💕 FREE POST WORLD WIDE 💕

All our Aussie Hand Made Signs are sent WORLD WIDE FOR FREE

All Lines include FREE POST Australia Wide

Homewares & gifts are not available for our lovely international customers. 

We use Australia Post's or Sendles (Fastways & Couriers Please) tracked parcel system for a secure and reliable service on most items. If you aren't home when the Courier Driver or Australia Post attempt to deliver, they will look for a safe place to leave the item and take a photo of the parcel as proof that it was delivered safely. If they can't see a safe place to leave your parcel, they will leave a card with contact details to arrange collection / delivery.

 

Please ensure your address is correct when purchasing as we will not take any responsibility for incorrectly supplied address. 

All our prices include Free Post however at times there may be additional charges if the item is large or heavy but this information is on the listings and we can provide a quote for additional charges. Please select Tracking for $4.00 if you would like your Sign order with tracking.

We sell all our Hand Made signs World Wide however not all Homewares & Gifts are available internationally. If you would like a quote on any of our lines please send us an email with the lines your interested in or visit our ebay store where you will find international post options.

International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchasing. 

Expected Delivery Times

Australia

We generally pack the same day or within 1-3 days business days.
Once you receive your sent item confirmation email allow the following times.
Australia Express Post option - 1 to 2 business days
Signs & MDF Lines - allow 3-10 working days
Homewares & Gifts - allow 3-10 working days
International
International Post Signs & MDF Lines - allow 2 to 5 weeks
(Customs may delay your items)
Homewares & Gifts - allow up to 2 - 3 weeks

Should you require your items by a certain date please contact us so we can ensure your items are received on time. 

We offer Express Post on all orders for $8 - Simply select this option at checkout 

For an additional cost we can offer Express Post on most lines & also priority mail 

(contact us if you would like these options)

 

Ordering Options

You can order though our Website, eBay & Etsy Stores or Facebook Page. 

If you would like to speak to someone your welcome to phone or text your questions to:

0414 188 118 

Discounts

10% Discount is offered on all orders $100 or more by typing $100DIS when ordering this is an ongoing offer.

Check our Facebook Page or Sign up using your email address for any current discounts, deals and offers.

Payment Options

We accept Credit Cards, Bank Deposits & Cheque payments 

Pay Pal What is PayPal? PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method. HOW DO I SIGN UP FOR PAYPAL? You can sign up for a PayPal account on PayPal's website. WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY PAYPAL ACCOUNT? Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly. WHEN WILL MY PAYMENT BE DEDUCTED FROM MY PAYPAL ACCOUNT? Payment will be deducted from your PayPal account immediately after checkout.

 

AfterPay - WHAT IS AFTERPAY? Afterpay is a payment plan that allows you to buy what you want today, receive it right away and pay it off over four fortnightly interest-free instalments. WHAT ARE THE BENEFITS OF AFTERPAY? Instant approval online No sign-up fee or interest All orders shipped right away Repayment in 4 fortnightly instalments HOW DO I USE AFTERPAY? Add items to your cart and checkout as normal. Select Afterpay as your payment method. Review and place the order – you will be redirected to the Afterpay website. Register or login to your Afterpay account. Verify your details and confirm. Once approved, we will dispatch your order WHAT DO I NEED? A Visa or MasterCard credit or debit card To be over 18 years of age An Australian residential address. All new Afterpay customers are required to make their first payment at the time of purchase. For all other orders, payments will be made fortnightly and your payment schedule will be shown to you by Afterpay prior to confirming your purchase If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.

For more information please refer to Afterpay website - www.afterpay.com.au   

Reviews & Feedback 

Please contact us! We love to receive feedback and see what you have done with our  products, you can leave us feedback though our eBay store, etsy store, send us any email or post to our Facebook page. 

Returns & Problems

Please contact us immediately should you have any problems or issues so we can quickly rectify them for you.

We will accept returns within 3 days of delivery if you change your mind or you simply don't like the item but you will be required to pay for return postage with tracking and the item must be unused, in original condition and packaging. Once the item has been received we will issue a refund. 

Any claims must be supported with photos and we are not responsible for damaged items during transit or missing mail claims.