Postage, Returns Policy & Frequently Asked Questions
Postage, Returns Policy & Frequently Asked Questions
All our Aussie Hand Made Signs
All Lines include FREE POST Australia Wide & discounted postage to all international orders
Homewares & gifts are not available for our lovely international customers.
CUSTOM SIGN ORDERING INFORMATION
Where the listing says custom we can change the text for you.
At checkout please click on "Add note to order" and include as much detail as you can. Please also read the description before purchasing to ensure you understand the options. Alternatively you can email or text the details directly after purchasing. email email@example.com Text: 0414 188 118
Contact us with any ideas or if you require something we don't currently offer!
Should you require your items by a certain date please contact us so we can ensure your items are received on time.
We use Australia Post tracked letter & parcel system for a secure and reliable service. If you aren't home when the driver attempt's to deliver, they will look for a safe place to leave the item and take a photo of the parcel as proof that it was delivered safely. If they can't see a safe place to leave your parcel, they will leave a card with contact details to arrange collection / delivery.
Please ensure your address is correct when purchasing as we will not take any responsibility for incorrectly supplied address.
All our prices include Free Post however at times there may be additional charges if the item is large or heavy, you will be contacted if this should happen and we can provide a quote for additional charges.
We sell all our Hand Made signs World Wide however Homewares & Gifts are not available internationally. If you would like a quote on any of our lines please send us an email with the lines your interested in.
International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility.
Sadly we are no longer able to sell to the Uk due to the customs VAT charges as of November 2020
Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
Expected Delivery Times
You can order though our Website, eBay & Etsy Stores or Facebook Page.
If you would like to speak to Renae for any inquires or to place an order over the phone please phone or text 0414 188 118
10% Discount is offered on all orders $100 or more by typing $100DIS when ordering this is an ongoing offer.
Check our Facebook Page or Sign up using your email address for any current discounts, deals and offers.
We accept Credit Cards, Bank Deposits, AfterPay, PayPal & Cheque paymentsPay Pal What is PayPal? PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method. HOW DO I SIGN UP FOR PAYPAL? You can sign up for a PayPal account on PayPal's website. WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY PAYPAL ACCOUNT? Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly. WHEN WILL MY PAYMENT BE DEDUCTED FROM MY PAYPAL ACCOUNT? Payment will be deducted from your PayPal account immediately after checkout.
AfterPay - WHAT IS AFTERPAY? Afterpay is a payment plan that allows you to buy what you want today, receive it right away and pay it off over four fortnightly interest-free instalments. WHAT ARE THE BENEFITS OF AFTERPAY? Instant approval online No sign-up fee or interest All orders shipped right away Repayment in 4 fortnightly instalments HOW DO I USE AFTERPAY? Add items to your cart and checkout as normal. Select Afterpay as your payment method. Review and place the order – you will be redirected to the Afterpay website. Register or login to your Afterpay account. Verify your details and confirm. Once approved, we will dispatch your order WHAT DO I NEED? A Visa or MasterCard credit or debit card To be over 18 years of age An Australian residential address. All new Afterpay customers are required to make their first payment at the time of purchase. For all other orders, payments will be made fortnightly and your payment schedule will be shown to you by Afterpay prior to confirming your purchase If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.
For more information please refer to Afterpay website - www.afterpay.com.au
REVIEWS & FEEDBACK
Please contact us! We love to receive feedback and see what you have done with our products, you can leave us feedback though our eBay store, etsy store, send us an email or post to our Facebook page.
At The Renmy Store we understand sometimes you change your mind or decide you don't like the item once its arrived and that's ok! We want you to be happy with your purchase so we ask that you contact us with any issues straight away.
An Exchange or Refund can be offered within 30 days from your purchase as long as the item is returned to us in original condition and packaging. You will also be required to pay for the return postage costs.
Note: There are absolutely no returns if you change of mind or don't like our Custom Made lines.
DAMAGED OR INCORRECT ITEMS
We take great pride in our items and packaging, everything is checked prior to sending and packed according Australia Post guidelines and we have carried out various tests to ensure our products are packaged well. We are human and sometimes mistakes can happen so if we have made a mistake or you have received a damaged item, we are truly sorry and will do everything we can to fix the issue.
Note: Our items are sent with Australia Post and everything does have transit insurance to cover damages. To loge a claim for damage during transit all the packaging, item and your receipt has to be given to Australia Post to do a claim for compensation and they will issue you a refund. We are not responsible for damages caused during transit and we cannot lodge the claim on your behalf. When purchasing from us you are agreeing to these terms, we will do everything we can to help and assist you but you have to lodge the claim to be compensated.
Please send an email to firstname.lastname@example.org or text 0414 188 118 within 3 days of receiving the item with photos of the item and all the packaging with a detailed description of any issue so we can take care of the issue ASAP.