Postage Returns Policy and Frequently Asked Questions
Postage, Returns Policy & Frequently Asked Questions
All Lines include FREE POST Australia Wide & Express Post for $8
Current delivery information and updates
Sadly there's still COVID19 Delivery Delays Across Australia and the World right now. Its suggested you allow more time for delivery, pay Express Shipping if your purchase is urgent. We apologise for this inconvenience and thank you for being so understanding.
Australia Express Post option - 1 to 3 Business days
Please note the above times are only an estimate.
Please select Express Post if your order is needed by a certain date.
Australia Post Support - www.auspost.com.au/help-and-support
In Australia Phone: 13 7678
International Customers Phone: +61 3 8847 9045
CUSTOM SIGN ORDERING INFORMATION
Where the listing says custom we can change the text for you.
At checkout please click on "Add note to order" and include as much detail as you can. Please also read the description before purchasing to ensure you understand the options. Alternatively you can email or text the details directly after purchasing. email firstname.lastname@example.org Text: 0414 188 118
Contact us with any ideas or if you require something we don't currently offer!
You can order though our Website, eBay & Etsy Stores or Facebook Page.
International customers can order via Etsy please click the link below
If you would like to speak to Renae for any inquires or to place an order over the phone please phone or text 0414 188 118
Check our Facebook Page or Sign up using your email address for any current discounts, deals and offers.
All orders must be paid for in full before we create or dispatch orders.
We accept Credit Cards, Bank Deposits, AfterPay, PayPal & Cheque paymentsPay Pal What is PayPal? PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method. HOW DO I SIGN UP FOR PAYPAL? You can sign up for a PayPal account on PayPal's website. WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY PAYPAL ACCOUNT? Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly. WHEN WILL MY PAYMENT BE DEDUCTED FROM MY PAYPAL ACCOUNT? Payment will be deducted from your PayPal account immediately after checkout.
AfterPay - WHAT IS AFTERPAY? Afterpay is a payment plan that allows you to buy what you want today, receive it right away and pay it off over four fortnightly interest-free instalments. WHAT ARE THE BENEFITS OF AFTERPAY? Instant approval online No sign-up fee or interest All orders shipped right away Repayment in 4 fortnightly instalments HOW DO I USE AFTERPAY? Add items to your cart and checkout as normal. Select Afterpay as your payment method. Review and place the order – you will be redirected to the Afterpay website. Register or login to your Afterpay account. Verify your details and confirm. Once approved, we will dispatch your order WHAT DO I NEED? A Visa or MasterCard credit or debit card To be over 18 years of age An Australian residential address. All new Afterpay customers are required to make their first payment at the time of purchase. For all other orders, payments will be made fortnightly and your payment schedule will be shown to you by Afterpay prior to confirming your purchase If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid.
For more information please refer to Afterpay website - www.afterpay.com.au
REVIEWS & FEEDBACK
Please contact us! We love to receive feedback and see what you have done with our products, you can leave us feedback though our eBay store, etsy store, send us an email or post to our Facebook page.
At The Renmy Store we understand sometimes you change your mind or decide you don't like the item once its arrived and that's ok! We want you to be happy with your purchase so we ask that you contact us with any issues straight away.
An Exchange or Refund can be offered within 30 days from your purchase as long as the item is returned to us in original condition and packaging. You will also be required to pay for the return postage costs.
Note: There are absolutely no returns if you change of mind or don't like our Custom Made lines. We are not responsible for spelling mistakes, signs are make exactly as you request when ordering.
DAMAGED OR INCORRECT ITEMS
We take great pride in our items and packaging, everything is checked prior to sending and packed according Australia Post guidelines and we have carried out various tests to ensure our products are packaged well. We are human and sometimes mistakes can happen so if we have made a mistake or you have received a damaged item, we are truly sorry and will do everything we can to fix the issue.
Note: Our items are sent with Australia Post and everything does have transit insurance to cover damages. To loge a claim for damage during transit all the packaging, item and your receipt has to be given to Australia Post to do a claim for compensation and they will issue you a refund.
We are not responsible for damages caused during transit as all our items are packed to ensure they are safe. Sadly we cannot lodge the claim on your behalf as Australia Post do need to see the damaged item, box including all the packaging. When purchasing from us you are agreeing to these terms, we will do everything we can to help and assist you but you have to lodge the claim to be compensated.
Please send an email to email@example.com or text 0414 188 118 within 3 days of receiving the item with photos of the item and all the packaging with a detailed description of any issue so we can help take care of the issue ASAP.