Postage Returns Policy and Frequently Asked Questions

Postage, Returns Policy & Frequently Asked Questions

All Lines include FREE POST Australia Wide & Express Post for $9.50

   Current delivery information and updates  

Free Postage Untracked Letter Mail for Signs and MDF's Only - Allow 4 to 12 Business Days once posted (Max of 20 Business Days)

Free tracking upgrade for Signs and MDF lines when you spend $50 or more

Sign and MDF Postage upgrade for Tracking - Allow 3 to 7 Business Days once posted (Max of 10 Business Days)

Free Postage Parcel Tracking Mail for Homewares Gifts excluding Signs and MDF Shapes - Allow 3 to 8 Business Days once posted (Max of 10 Business Days)

Express Postage upgrade - Allow 2 to 4 Business Days once posted for $9.50 (Max of 5 Business Days)


Please note we are unable to guarantee specific delivery dates or delivery timeframes, all delivery times are estimates only.

Allow 1-4 Business Days processing time & up to 5 for our Metal Signs plus delivery time.

We manufacture and send orders Monday to Thursday, orders are printed at 9am in the morning. So if your order is placed after 9am it will be processed the next Business day so allow 1-4 processing Days.

If your order is urgent please pay for Express Postage so we make your order a priority & Australia Post will also Deliver quickly. 

We use Australia Post basic letter, tracked letter & parcel system for a secure and reliable service. If you aren't home when the driver attempts' to deliver, they will look for a safe place to leave the item and take a photo of the parcel as proof that it was delivered safely. If they can't see a safe place to leave your parcel, they will leave a card with contact details to arrange collection / delivery.
Please ensure your address is correct when purchasing as we will not take any responsibility for incorrectly supplied address. 
As Aussie Post keep putting postage prices up we are now offering a free delivery service to send some orders without tracking to save you money! All orders are recorded for any claims made and if in the unlikely event your order is not delivered within 20 business days we will lodge a formal inquiry with Australia Post as they will investigate any mail not received. You will be required to wait 20 business days to allow the max time for letter mail to arrive. We keep evidence of your item being sent for any investigations so rest assured your item is covered and we take items not received very seriously and so do Australia Post so your order will arrive.

All our prices include Free Post however at times there may be additional charges if the item is large, heavy or your location costs more to deliver. You will be contacted if this should happen and we can provide a quote for additional charges.
 

Australia Post Support - www.auspost.com.au/help-and-support

In Australia Phone: 13 7678
International Customers Phone: +61 3 8847 9045

   CUSTOM SIGN ORDERING INFORMATION

Where the listing says custom we can change the text for you.  

At checkout please click on "Add note to order" and include as much detail as you can. Please also read the description before purchasing to ensure you understand the options. Alternatively you can email or text the details directly after purchasing. email info@therenmystore.com.au Text: 0414 188 118

Contact us with any ideas or if you require something we don't currently offer!

 ORDERING OPTIONS

You can order through our Website, eBay & Etsy Stores or Facebook Page. 

International customers can order via Etsy please click the link below 

 https://www.etsy.com/shop/RenmyStoreAustralia

If you would like to speak to Renae for any inquires or to place an order over the phone please phone or text  0414 188 118 

DISCOUNTS

Check our Facebook Page or Sign up using your email address for any current discounts, deals and offers.

PAYMENT OPTIONS

All orders must be paid for in full before we create or dispatch orders. 

We accept Credit Cards, Bank Deposits, AfterPay, PayPal & Cheque payments 

Pay Pal What is PayPal? PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method. HOW DO I SIGN UP FOR PAYPAL? You can sign up for a PayPal account on PayPal's website. WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY PAYPAL ACCOUNT? Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly. WHEN WILL MY PAYMENT BE DEDUCTED FROM MY PAYPAL ACCOUNT? Payment will be deducted from your PayPal account immediately after checkout.

 

AfterPay & ZipPay - These payment plans allow you to buy what you want today, receive it right away and pay it off over four fortnightly interest-free instalments. Please refer to AfterPay and ZipPay for fees and charges which do change from time to time so we reccomend you go directly to there website for terms and conditions using this payment option.

 

For more information please refer to Afterpay website - www.afterpay.com.au or ZipPay www.zippay.com.au  

REVIEWS & FEEDBACK

Please contact us! We love to receive feedback and see what you have done with our  products, you can leave us feedback though our eBay store, etsy store, send us an email or post to our Facebook page. 

RETURNS POLICY

At The Renmy Store we understand sometimes you change your mind or decide you don't like the item once its arrived and that's ok! We want you to be happy with your purchase so we ask that you contact us with any issues straight away. 

An Exchange or Refund can be offered within 30 days from your purchase as long as the item is returned to us in original condition and packaging. You will also be required to pay for the return postage costs.

Note: There are absolutely no returns if you change of mind or don't like our Custom Made lines. We are not responsible for spelling mistakes, signs are make exactly as you request when ordering. 

DAMAGED OR INCORRECT ITEMS

We take great pride in our items and packaging, everything is checked prior to sending and packed according Australia Post guidelines and we have carried out various tests to ensure our products are packaged well. We are human and sometimes mistakes can happen so if we have made a mistake or you have received a damaged item, we are truly sorry and will do everything we can to fix the issue.

Note: Contact must be made within 2 Business Days of your purchase being delivered so we can lodge any insurance claims with Australia Post. Our items are sent with Australia Post and everything does have transit insurance to cover damages.  To loge a claim for damage during transit all the packaging, item and your receipt has to be given to Australia Post to do a claim for compensation and they will issue you a refund.

We are not responsible for damages caused during transit as all our items are packed to ensure they are safe. Sadly we cannot lodge the claim on your behalf as Australia Post do need to see the damaged item, box including all the packaging. When purchasing from us you are agreeing to these terms, we will do everything we can to help and assist you but you have to lodge the claim to be compensated.

Please send an email to info@therenmystore.com.au or text 0414 188 118 within 2 days of receiving the item with photos of the item and all the packaging with a detailed description of any issue so we can help take care of the issue ASAP.