Privacy Policy Page at The Renmy Store Homewares and Gifts

The Renmy Store Homewares & Gifts Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.therenmystore.com.au (the "Site"). This policy complies with the Australian Privacy Act 1988 and applicable privacy laws.


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping with couriers and Australia Post, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Third-Party Advertising and Analytics Partners:

We work with the following third-party platforms that may collect and use your personal information:

Meta (Facebook and Instagram): We use Meta's advertising tools including the Meta Pixel and Conversions API to deliver targeted advertising and measure campaign performance. This may involve sharing your personal information including your name, email address, phone number, billing/shipping address, and browsing behavior with Meta. Data is shared through both browser-based tracking (Meta Pixel) and server-to-server connections (Conversions API) which cannot be blocked by browser ad blockers. You can learn more about how Meta uses your information at https://www.facebook.com/privacy/explanation and opt out of personalized ads at https://www.facebook.com/settings/?tab=ads.

Google: We use Google Analytics to understand how customers use our Site, and Google Ads for advertising purposes. Google may collect information about your browsing behavior, demographics, and interests. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout and manage your Google Ads settings here: https://www.google.com/settings/ads/anonymous.

Email Marketing Platforms: We may use email marketing services (such as Klaviyo or similar platforms) to send you promotional emails, newsletters, and abandoned cart reminders. These platforms may track email opens, clicks, and engagement. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email.

Payment Processors: We use secure payment processors to handle credit card and payment transactions. Your payment information is encrypted and processed securely in compliance with PCI-DSS standards.

Shipping and Fulfillment Partners: We share your name, shipping address, and order details with shipping carriers (such as Australia Post) and fulfillment partners to deliver your orders.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes retargeting ads that show you products you've viewed on our site when you visit other websites or social media platforms.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/ or the Australian Digital Advertising Alliance at: https://www.youronlinechoices.com.au/.

DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

Australian Residents: Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

European Residents: If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Australia and the United States.

If you would like to exercise any of these rights, please contact us through the contact information below.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain data in accordance with Australian tax and business record-keeping requirements.

INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries outside of Australia, including the United States, where our service providers (such as Shopify, Meta, and Google) operate. These countries may have different data protection laws than Australia. We take steps to ensure your information is protected in accordance with this privacy policy and applicable laws.

SECURITY
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "last updated" date.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@therenmystore.com.au

To lodge a privacy complaint with the Australian regulator, visit: https://www.oaic.gov.au/privacy/privacy-complaints

Last updated: February 2026