We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No returns or refunds on any Custom Personalised items
To start a return, you can contact us at info@therenmystore.com.au. Please note that returns will need to be approved before returning,
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@therenmystore.com.au.
RETURNS POLICY
At The Renmy Store we understand sometimes you change your mind or decide you don't like the item once its arrived and that's ok! We want you to be happy with your purchase so we ask that you contact us with any issues straight away.
An Exchange or Refund can be offered within 30 days from your purchase as long as the item is returned to us in original condition and packaging. You will also be required to pay for the return postage costs.
Note: There are absolutely no returns if you change of mind or don't like our Custom Made lines. We are not responsible for spelling mistakes, signs are make exactly as you request when ordering.
DAMAGED OR INCORRECT ITEMS
We take great pride in our items and packaging, everything is checked prior to sending and packed according Australia Post guidelines and we have carried out various tests to ensure our products are packaged well. We are human and sometimes mistakes can happen so if we have made a mistake or you have received a damaged item, we are truly sorry and will do everything we can to fix the issue.
Note: Contact must be made within 2 Business Days of your purchase being delivered so we can lodge any insurance claims with Australia Post. Our items are sent with Australia Post and everything does have transit insurance to cover damages. To lodge a claim for damage during transit all the packaging, item and your receipt has to be given to Australia Post to do a claim for compensation and they will issue you a refund.
We are not responsible for damages caused during transit as all our items are packed to ensure they are safe. Sadly we cannot lodge the claim on your behalf as Australia Post do need to see the damaged item, box including all the packaging. When purchasing from us you are agreeing to these terms, we will do everything we can to help and assist you but you have to lodge the claim to be compensated.
Please send an email to info@therenmystore.com.au or text 0414 188 118 within 2 days of receiving the item with photos of the item and all the packaging with a detailed description of any issue so we can help take care of the issue ASAP.
International Orders to the USA, New Zealand, Canada and The UK
Orders posted outside of Australia you will be responsible for any import costs to the shipping carrier, including duties, import taxes, or brokerage / disbursement fees upon delivery. Contact your local government departments for further information. No refunds or returns on international orders will be accepted for any customs bills not paid.
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Import Costs: When goods are shipped internationally, they may be subject to import duties (customs tariffs), taxes (like GST or VAT), and brokerage/disbursement fees charged by customs and the shipping company.
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Responsibility: The recipient of the order is responsible for these import costs.
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No Refunds: The seller is not responsible for import fees and will not offer refunds or returns if the recipient refuses to pay them.
