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Returns Policy

At The Renmy Store we understand sometimes you change your mind or decide you don't like the item once its arrived and that's ok! We want you to be happy with your purchase so we ask that you contact us with any issues straight away. 

An Exchange or Refund can be offered within 30 days from your purchase as long as the item is returned to us in original condition and packaging. You will also be required to pay for the return postage costs.

Note: There are absolutely no returns if you change of mind or don't like our Custom Made lines. 

Damaged or Incorrect Items

We take great pride in our items and packaging, so if we have made a mistake or you have received a damaged item, we are truly sorry and will do everything we can to fix the issue. Please send an email to info@therenmystore.com.au within 3 days of receiving the item with photos, detailed description of any issue including the packaging so we can take care of the issue ASAP.