At The Renmy Store we understand sometimes you change your mind or decide you don't like the item once its arrived and that's ok! We want you to be happy with your purchase so we ask that you contact us with any issues straight away.
An Exchange or Refund can be offered within 30 days from your purchase as long as the item is returned to us in original condition and packaging. You will also be required to pay for the return postage costs.
Note: There are absolutely no returns if you change of mind or don't like our Custom Made lines. We are not responsible for spelling mistakes, signs are make exactly as you request when ordering.
DAMAGED OR INCORRECT ITEMS
We take great pride in our items and packaging, everything is checked prior to sending and packed according Australia Post guidelines and we have carried out various tests to ensure our products are packaged well. We are human and sometimes mistakes can happen so if we have made a mistake or you have received a damaged item, we are truly sorry and will do everything we can to fix the issue.
Note: Our items are sent with Australia Post or Courier and everything does have transit insurance to cover damages. To loge a claim for damage during transit all the packaging, item and your receipt has to be sent to us directly or given to Australia Post to do a claim for compensation.
Please note that any claim for breakage / damage reported must be reported within 24hrs of delivery. As any claim reported after 24hrs is not always guaranteed as Australia Post and courier services insurance expired after this time.
We are not responsible for damages caused during transit as all our items are packed to ensure they are safe. Sadly we cannot always lodge the claim on your behalf as Australia Post may need to see the damaged item, box including all the packaging. When purchasing from us you are agreeing to these terms, we will do everything we can to help and assist you but you have to lodge the claim to be compensated.
Please send an email to firstname.lastname@example.org or text 0414 188 118 within 3 days of receiving the item with photos of the item and all the packaging with a detailed description of any issue so we can help take care of the issue ASAP.